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zHezarFoundation / Public release

Contact / purpose-first routing

Start with the purpose, not sensitive details.

General business and initial support questions have public channels. Account, order, security, legal, safety, and evidence matters need more controlled routes.

Choose a channelProtected matters

This page does not open an email client, send or store a message, create a case, promise a response, or accept a proposal.

Public correspondencePurpose-first introductionBusiness or general support
Protected supportControlled case routeAccount, order, security, or evidence

Choose the route before sharing details.

Current evidence

Text-only routing

Mailbox purposes are documented. Delivery is not verified.

No live mailbox state, monitoring schedule, staff identity, automatic acknowledgment, confidentiality, or response-time commitment is represented.

Official public channels

Choose by matter.

A mailbox is a communication channel—not a staff identity, database role, authorization source, or automatic case owner.

01 / General business

[email protected]

General business inquiries, partnerships, press, collaborations, vendor introductions, and matters without a specialized public channel.

Selectable text / no email action
02 / General support

[email protected]

Initial customer-support direction, account-access assistance, accessibility, privacy, support announcements, and limited public intake.

Protected account support is not active

Protected matters

Ordinary email is not the authoritative record.

These subjects require approved identity, evidence, retention, access, abuse, escalation, and recovery controls before a specialized route opens.

  1. 01

    Account and identity

    Sign-in, recovery, unauthorized access, identity correction, and private account records.

  2. 02

    Orders and payments

    Order status, payment disputes, delivery, cancellation, returns, exchanges, and refunds.

  3. 03

    Claim and Ownership

    Authenticity, Claim, Ownership, transfer, replacement, correction, and disputed history.

  4. 04

    Security and legal

    Vulnerabilities, phishing, copyright, legal notices, reports, appeals, and urgent safety.

  5. 05

    Private evidence and data rights

    Identity documents, artist evidence, tax records, access, correction, deletion, and export.

Safe first message

Enough context to route. No more.

A public introduction may identify who is writing, its purpose, a concise non-sensitive context, and a safe reply method. Protected proof should wait.

  1. 01Who

    Your name and organization, when relevant.

  2. 02Purpose

    Business, press, partnership, collaboration, vendor, or general support.

  3. 03Context

    A short non-sensitive summary and any relevant public page.

  4. 04Reply

    A contact method you control and are comfortable using.

Do not send

Credentials, payment details, private evidence, or secrets.

zHezar support should never request passwords, reusable codes, complete payment credentials, cryptographic keys, identity documents, private Artwork evidence, or remote-control access through ordinary correspondence.

A familiar logo, display name, thread, link, QR code, or case-like reference does not establish authority.

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